If you receive a [Your subscription details and invoice] email from SurveyCake or see our charge details on your bill, this indicates that you have completed payment and successfully subscribed to a new SurveyCake paid plan. SurveyCake's paid plans operate on a subscription model, which you can cancel at any time.
Before subscribing SurveyCake paid plan, we will request your confirmation of automatic renewal terms through text and a checkbox (using the monthly PRO plan as an example):
"Your trial ends on YYYY-MM-DD After your free trial, your PRO subscription will automatically renew each month."
After confirming by checking the box, you can proceed with the subscription. These subscription terms and deadline reminders will also be sent to your registered email upon successful subscription. You can find these emails by searching for hello@surveycake.com.
For account security and personal privacy considerations, we cannot assist you in entering payment information or changing your account's subscription status. We remind you that if you do not cancel the subscription yourself, we will charge the subscription fee during each subscription cycle according to the service agreement. You can Cancel Subscription at any time according to your actual needs.
I Was Charged Without Subscribing
If you are charged without ever subscribing to our service, it's possible that someone else used your payment information. First, confirm that your friends or family have not used your credit card to subscribe to SurveyCake's paid plan. If you suspect that your credit card has been compromised, we suggest that you contact your bank to request a credit card stop payment to prevent further damage to your rights. At the same time, you can also email us at support@surveycake.com to inform us of your situation. Our customer service will assist you in reviewing your subscription records and providing further assistance.
